Cancellation & Refund Policy

Free cancellation up to 24 hours before

A booking may be cancelled for a full refund up to 24 hours before the departure time on your order. No reason is needed. After that point the booking is non-refundable, because the places have been committed and cannot be resold.

How to cancel

Email the address on the Contact page from the address you booked with, quoting your order number. Your cancellation takes effect at the time your message reaches us, which is the time the 24-hour limit is measured against.

How a refund is paid

Refunds are made to the card the payment was taken from and cannot be paid to another card, in cash, or as a credit. We instruct the refund within 14 days of accepting the cancellation, as the Distance Contracts Regulation requires. How long it then takes to appear on your statement is your bank’s to decide — usually a few working days, occasionally a full statement cycle.

The refund is calculated on the Turkish lira amount actually charged. Because the sale was converted from euro at the rate on the day, an exchange-rate movement between the sale and the refund can leave a small difference in your own currency, which is your bank’s conversion and not a deduction by us.

If the sailing is cancelled

If your sailing is cancelled by us or by the vessel’s operator — for weather, sea conditions, sea traffic, a harbour authority’s decision or any other reason outside your control — the booking is refunded in full regardless of the 24-hour limit, or moved to another date or departure if you prefer. We tell you by email as soon as we know. A sailing that leaves later than scheduled, or whose route is shortened or changed on the day for these reasons, is not a cancellation. Travel, accommodation and other costs arranged around the cruise are not refundable by us.

No refund

• Not arriving, or arriving at the meeting point after the time stated in your confirmation and missing the departure.
• Being refused boarding for not following the crew’s safety instructions.
• A cancellation requested less than 24 hours before the departure time.

Right of withdrawal

Under Article 15(1)(ğ) of the Distance Contracts Regulation, the fourteen-day right of withdrawal does not apply to contracts for leisure services that are to be performed on a specified date or in a specified period — which is what a cruise on a set date and departure is. The 24-hour free cancellation above is given by us on top of what the law requires, not instead of it.