Distance Sales Agreement

1. The parties

Seller: KFT Turizm ve Ticaret Limited Şirketi. TÜRSAB licence: 13342. Email: [email protected].

Buyer: the person whose name, address and contact details are given at checkout and recorded on the order.

2. Subject

The subject of this agreement is the sale of the service described on the order — a place on a Bosphorus sightseeing cruise of about two hours departing from Ahırkapı Pier; its date and departure time, the number and type of guests, and its price — and the rights and obligations of the parties under Law No. 6502 and the Regulation on Distance Contracts.

3. Service and price

The date, the departure time, the number and type of places, the unit prices and the total payable, including all taxes, are those shown on the order summary at the moment of payment and repeated in the confirmation email. There is no separate booking or delivery charge.

4. Payment and performance

Payment is made by card at the time of ordering, through the bank’s 3-D Secure infrastructure. Prices are quoted in euro and charged in Turkish lira at the rate applied at the moment of sale, which is recorded on the order.

The order confirmation is sent to the Buyer’s email address on payment and is the record of the booking. The meeting point, the meeting time and directions are stated in the confirmation. The service is performed on board the vessel on the booked date and departure. It is the Buyer’s responsibility to give a working email address, to check the spam folder before contacting us, and to be at the meeting point at the stated time.

5. Right of withdrawal

Under Article 15(1)(ğ) of the Regulation on Distance Contracts, the right of withdrawal does not apply to contracts for accommodation, transport, car rental, catering and leisure services that are to be performed on a specific date or in a specific period. A cruise on a set date and departure falls within that exception, and the Buyer accepts this before placing the order.

Independently of the law, the Seller grants free cancellation up to 24 hours before the departure time, on the terms set out in the Cancellation & Refund Policy.

6. Cancellation and refund

The Cancellation & Refund Policy on this site forms an integral part of this agreement. Refunds are made to the card used for payment, and instructed within 14 days of the cancellation being accepted.

7. Force majeure and cancelled sailings

Where performance becomes impossible for reasons outside the Seller’s control — including weather or sea conditions, a harbour or maritime authority’s decision, natural disaster, or a general suspension of services — the Seller shall inform the Buyer within three days and refund the full amount, or offer an alternative date or departure at the Buyer’s choice.

8. Disputes

Complaints and objections may be brought before the District or Provincial Consumer Arbitration Committee, or the Consumer Court, at the Buyer’s place of residence or where the transaction took place, up to the monetary limits announced each year by the Ministry of Trade.

9. Acceptance

By confirming the order, the Buyer confirms that they have read and understood the preliminary information and this agreement, and accepts them electronically. The Seller retains a record of that acceptance with the order.